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  • How does Civitfun’s Online Check-in work?

How does Civitfun’s Online Check-in work?

Civitfun’s Online Check-in is a solution that allows hotels and accommodations to digitalize their guest registration process at the beginning of their stay.

If your hotel doesn’t yet offer online check-in, keep in mind that having digitalized processes is now essential to comply with regulations and free up time from manual tasks. This way, your team can focus on delivering better service and managing other key aspects of the business.

For hotels using Civitfun’s online check-in, guests can complete the process in just a few minutes from any device, anywhere.

If you’re unsure about what online check-in is, we explain everything in this post about the hotel check-in process.

For guests, being able to check in online is becoming increasingly important, as it saves time and can be done from anywhere, on any device. 

For hotel staff, online check-in is crucial for streamlining operations, reducing wait times at reception, and enhancing guest satisfaction.

How Civitfun’s online check-in works step by step from the guest’s perspective

1. Access the online check-in

Start the online check-in process from the link received. This link is usually received via email from the hotel if the reservation has been made directly, or through a third party such as a tour operator, travel agency or online booking platform. It can also be available on the hotel’s website with a button to check-in online or even from their app.

2. Enter your reservation details

Provide booking information, such as your name, check-in date, and confirmation number. You can find the confirmation number in the email sent when you made your reservation.

★ Civitfun’s OCR scanner

 Scan your ID directly from your device to speed up this step. Don’t worry, the tool does not take a picture of your document! It simply reads the data to auto-fill the form. You only need to review and complete the remaining fields, saving valuable time.

Do you have any doubts about ID data and documents? Check out this post to learn why hotels in some countries require guest documentation and what they can do with it..

3. Sign the documents digitally

Review the legal documents of the accommodation and sign the check-in form digitally and online, avoiding doing it on paper at the reception desk.

4. Personalize your experience (optional)

One of the advantages of Civitfun’s online check-in is the ability to customize your stay. If enabled by the hotel, you can select room preferences, upgrade for a small fee, or even request additional services such as transportation, excursions, or culinary experiences at your destination.

5. Pay the reservation and tourist taxes (optional)

Optionally pay your reservation and/or tourist taxes thanks to Civitfun’s integrations with payment gateways. Our solution is PCI Compliance certified for data security.

6. Check-in completed! 

Carefully review all the provided details and confirm your check-in. A confirmation screen will appear, and you will receive an email confirming your successful check-in. The information will be sent to the hotel in advance, streamlining your arrival and reducing wait times at reception

 What do you need for online check-in?

When completing the online check-in, make sure you have the information of all guests staying (in some countries it may include those over 14 years old).

To complete the online check-in, you will need:

A valid ID, identity document, or passport. Remember, you can scan your document to auto-fill the form.

Additional details not found on the documents, such as your email address and phone number, in case that the hotel may require them.

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Software contactless que nace con el objetivo de automatizar desde el check-in al check-out en hoteles, cadenas hoteleras y apartamentos vacacionales

Contactless software created with the aim of automating check-in and check-out in hotels, hotel chains and holiday flats.

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The project financed by this grant has consisted in the development of a facial recognition system that allows hotel guests to check-in online at any hotel establishment. The financial support of the European Union has been fundamental for the realization of this project, financing 85% of the project through FEDER funds

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