When it comes to traveling, every minute counts. The hotel registration process, known as check-in, is a fundamental step in any traveler’s experience. Whether you’re traveling for business or pleasure, the hotel check-in process marks the beginning of our lodging experience.
1. What does “check-in” mean in a hotel?
Hotel check-in is the process by which guests officially register at a hotel. In essence, it is the act of entering the reception area, communicating with the hotel staff and providing the necessary information to formalize your stay. Check-in also includes the assignment of a room and the delivery of a key or access card.
1.1. How to check-in at a hotel step by step?
1. Arrive at the hotel and head to the front desk.
2. The reception staff will check your details to confirm that the reservation is in their system.
3. They will ask for your ID or passport to verify that you are the person who made the reservation and will be staying at the hotel.
4. You will then be asked to fill in a form with different information depending on the country, including the following:
- Name and surname.
- Country of nationality.
- Identity card or passport number.
- Contact information, such as telephone and/or e-mail.
If the hotel has an online check-in option, you could save this step when you arrive at the reception desk since you could do it comfortably from home with your cell phone. See how Civitfun’s online check-in works.
5. Finally, you will check that all the information is correct and sign the hotel contract.
6. They will give you the key to enter your room or a code in case you have a smart lock. You will also be given you important details such as breakfast time, check-out time, etc. Don’t hesitate to ask anything you need!
2. What is online check-in for hotels?
In the digital age, online check-in has become a practical and efficient solution for travelers. It allows guests to complete the check-in process through electronic means, such as the hotel’s website or a mobile app, prior to arrival at the property. This eliminates the need to wait at the front desk and streamlines the check-in process.
2.1. Online check-in: a new approach in hospitality
Technology is revolutionizing the way we check into hotels, making the process faster, more efficient and enjoyable. Online check-in has arrived to transform the way guests check into hotels. Through digital platforms, travelers can complete the check-in process before they even arrive at the hotel.
Online check-in is not only enhancing the guest experience, but is also marking a shift in the hotel industry as a whole. As more hotels adopt this technology, convenience and efficiency becomes an integral part of the arrival experience.
3. Differences between traditional check-in and online check-in
Although online check-in has the same function as check-in at the front desk, it can make a difference whether you check-in online or upon arrival at the hotel.
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Time of registration
In traditional check-in, guests check in at the hotel’s front desk upon arrival. This involves waiting in line, providing personal information and presenting an identity document. Once this process is completed, you will be assigned a room and given a physical key or access card.
With online check-in, you can complete the check-in process prior to your arrival at the hotel. Through the hotel’s website or a mobile app, you can enter the necessary information and select your room preferences. Then, upon arrival at the hotel, you simply pick up your digital key or access card at a specialized reception desk.
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Time and comfort
While check-in at the front desk can give you a more “traditional” sense of arrival, it can also be time-consuming, especially if there is a large influx of guests at the hotel. Waiting at the front desk can be frustrating, especially after a long trip.
Online check-in will save you the wait. It offers convenience and saves time. You can complete the check-in process at any time prior to your arrival, even from the comfort of your home or office.
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Customization and preferences
If you have specific preferences, such as a room with a sea or garden view, with traditional check-in you will need to inform the front desk at the time of check-in. It is not always guaranteed that all your requests can be fulfilled.
Online check-in allows you to select your favorite room based on availability. You will be able to upgrade your reservation before your arrival, which increases the possibility of fulfilling your wishes and enjoying a stay with every detail.
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Flexibility and planning
The traditional check-in process can limit your flexibility and planning, as you must adhere to the hotel’s front desk schedule to advise you of your arrival and provide the necessary documentation.
Online check-in, on the other hand, gives you the flexibility to plan your arrival according to your itinerary. You can arrive at the hotel at any time and pick up your key without worrying about front desk hours.
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Personal interaction
Of course, traditional check-in gives you the opportunity to interact directly with hotel staff, which can be beneficial if you have specific questions or need local recommendations.
But while online check-in may lack this initial personal interaction, being an online form, it also has its advantages. The front desk staff will be able to spend more time welcoming you and answering any questions you may have when you stop by the front desk to pick up your key, as they will not have to spend time on paperwork and more tedious manual processes. In addition, it will allow you to invest the time saved in increasing the quality of the services offered, which will encourage guests to leave more positive reviews.
You can also rely on automated tools, such as an automated email, to enhance communication in a closer and more personalized way.
Why choose an online check-in?
In brief, the online hotel check-in process is transforming the way travelers begin their stays. From convenience and personalization to agility in the process, this innovation is making hotel check-in easier, faster and more exciting than ever before. Hoteliers are embracing the digital revolution by creating an arrival experience that leaves a lasting impression on every traveler.
Want more reasons to opt for a contactless check-in at your hotel? Check out our post in which we give you 5 benefits of online check-in.
