Before implementation, the check-in process relied heavily on paper documentation and manual procedures, creating administrative workload, increasing the risk of errors and delivering an experience that was no longer aligned with modern guest expectations.
In addition, guest enrollment in MeliáRewards, consent management, and regulatory compliance presented further challenges.
A simple implementation with global impact
Thanks to Civitfun’s Push Paperless solution, Meliá fully digitised the front-desk check-in process through preconfigured tablets and a plug-and-play deployment model.
The solution includes digital signature capabilities, AI-powered document scanning, and structured data capture directly integrated with the PMS. It has also evolved to support emerging technologies, including Spain’s MiDNI digital identity QR code.
Fewer aministrative tasks, more value for the business
Digitalisation has significantly reduced administrative work, minimised errors, and enabled staff to focus on higher-value activities such as guest service and revenue generation.
Adoption has been particularly strong in the most recent rollouts in the Dominican Republic, where digital check-in is now used for nearly 90% of arrivals.
In addition, improved data quality and reliability have supported both regulatory compliance and guest acquisition initiatives.
